This privacy policy applies between you, the User of this Online Application and Hyphen Technology Ltd, the owner and provider of this Online Application. Hyphen Technology Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Online Application. Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:


collectively all information that you submit to Hyphen Technology Ltd via the Online Application. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;


a small text file placed on your computer by this Online Application when you visit certain parts of the Online Application and/or when you use certain features of the Online Application. Details of the cookies used by this Online Application are set out in the clause below (Cookies);

Hyphen Technology Ltd, or us

Hyphen Technology Ltd, a company incorporated in England and Wales with registered number 9960471 whose registered office is at 8th Floor, 167 Fleet Street, London, EC4A 2EA;

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

any third party that accesses the Online Application and is not either (i) employed by Hyphen Technology Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Hyphen Technology Ltd and accessing the Online Application in connection with the provision of such services; and

Online Application

the Online Application that you are currently using,, any sub-domains of this site and any apps or associated products provided by us unless expressly excluded by their own terms and conditions.

  1. In this privacy policy, unless the context requires a different interpretation:
    1. the singular includes the plural and vice versa;
    2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
    3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
    4. “including” is understood to mean “including without limitation”;
    5. reference to any statutory provision includes any modification or amendment of it;
    6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of Hyphen Technology Ltd and Users with respect to this Online Application and Hyphen products or technology. It does not extend to any Online Applications that can be accessed from this Online Application including, but not limited to, any links we may provide to social media websites.

Data collected

  1. We may collect the following Data, which includes personal Data, from you or others you are authorised to provide data on behalf of:
    1. Name
    2. Date of Birth;
    3. Gender;
    4. Job Title;
    5. Profession;
    6. Contact Information such as email addresses and telephone numbers;
    7. Demographic information such as post code, preferences and interests;
    8. Financial information such as credit / debit card numbers;
    9. IP address (automatically collected);
    10. Web browser type and version (automatically collected);
    11. Operating system (automatically collected);
    12. A list of URLs starting with a referring site, your activity on this Online Application, and the site you exit to (automatically collected);
    13. in each case, in accordance with this privacy policy.

Our use of Data

  1. For purposes of the Data Protection Act 1998, Hyphen Technology Ltd is the “data controller”.
  2. We will retain any Data you submit for 12 months or as long as is necessary to provide services requested from Hyphen by the User.
  3. Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
  4. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
  5. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Online Application. Specifically, Data may be used by us for the following reasons:
    1. internal record keeping;
    2. improvement of our products / services;
    3. transmission by email of promotional materials that may be of interest to you;
    4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Online Application;

in each case, in accordance with this privacy policy.

Third party Online Applications and services

  1. Hyphen Technology Ltd may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Online Application. The providers of such services have access to certain personal Data provided by Users of this Online Application.
  2. Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with the Data Protection Act 1998.

Links to other websites

  1. This Online Application may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

  1. Hyphen Technology Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Hyphen Technology Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  2. We may also disclose Data to a prospective purchaser of our business or any part of it.
  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Controlling use of your Data

  1. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
  2. use of Data for direct marketing purposes; and
  3. sharing Data with third parties.

Functionality of the Online Application

  1. To use all features and functions available on the Online Application, you may be required to submit certain Data.
  2. You may restrict your internet browser’s use of Cookies. For more information see the clause below (Cookies).

Accessing your own Data

  1. You have the right to ask for a copy of any of your personal Data held by Hyphen Technology Ltd (where such Data is held) on payment of a small fee, which will not exceed £25.


  1. Data security is of great importance to Hyphen Technology Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Online Application.
  2. If password access is required for certain parts of the Online Application, you are responsible for keeping this password confidential.
  3. We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Online Application.


  1. This Online Application may place and access certain Cookies on your computer. Hyphen Technology Ltd uses Cookies to improve your experience of using the Online Application and to improve our range of products and services. Hyphen Technology Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  2. All Cookies used by this Online Application are used in accordance with current UK and EU Cookie Law.
  3. Before the Online Application places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Hyphen Technology Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Online Application may not function fully or as intended.
  4. This Online Application may place the following Cookies:
  5. Type of CookiePurposeStrictly necessary cookiesThese are cookies that are required for the operation of our Online Application. They include, for example, cookies that enable you to log into secure areas of our Online Application, use a shopping cart or make use of e-billing services.Analytical/performance cookiesThey allow us to recognise and count the number of visitors and to see how visitors move around our Online Application when they are using it. This helps us to improve the way our Online Application works, for example, by ensuring that users are finding what they are looking for easily.Functionality cookiesThese are used to recognise you when you return to our Online Application. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).Targeting cookiesThese cookies record your visit to our Online Application, the pages you have visited and the links you have followed. We will use this information to make our Online Application and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
  6. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  7. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Online Application more quickly and efficiently including, but not limited to, personalisation settings.
  8. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.


  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. This privacy policy is governed by and interpreted according to English law. All disputes arising under this privacy policy are subject to the exclusive jurisdiction of the English courts.

Changes to this privacy policy

  1. Hyphen Technology Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Online Application and you are deemed to have accepted the terms of the privacy policy on your first use of the Online Application following the alterations.


    You may contact Hyphen Technology Ltd by email at

    01 March 2016